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Event Management System

Privacy Policy

Updated at 2026-03-23

USAEMS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by USAEMS in connection with the United Supermarkets Arena Event Management System located at usaems.net.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

  • Company: Refers to USAEMS, responsible for your information under this Privacy Policy.
  • Country: United States.
  • User: An individual registered with USAEMS to use the Services.
  • Personal Data: Information that identifies or can identify a natural person.
  • Service: The event management platform provided by USAEMS at usaems.net.
  • Device: Any internet-connected device such as a phone, tablet, or computer.

What Information Do We Collect?

We collect information provided directly by users or administrators during account registration and use of the Service, including:

  • Name and username
  • Email address
  • Phone number
  • Employer affiliation
  • Event participation and staffing records

How Do We Use The Information We Collect?

Information collected is used solely to operate and support the USAEMS platform, including:

  • Managing user accounts and authentication
  • Coordinating event staffing, gate counts, and incident reporting
  • Sending event reminders, shift notifications, and operational alerts via email or SMS
  • Maintaining records for arena operations and compliance

SMS Messaging and Mobile Data

USAEMS may send SMS text message notifications to users who have explicitly opted in to receive them. These messages may include event reminders, shift updates, gate count confirmations, and emergency alerts.

No mobile phone numbers, SMS opt-in data, or any information related to SMS consent will ever be shared with third parties or affiliates for marketing or promotional purposes. This data is used solely to deliver operational communications through the USAEMS platform.

Users may opt in to SMS notifications during account activation. Users may opt out at any time by replying STOP to any message. Message and data rates may apply.

Do We Share The Information We Collect With Third Parties?

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

We may share information only in the following limited circumstances:

  • With trusted service providers who assist in operating the platform (such as hosting and email delivery), who are bound to keep your information confidential
  • With arena management or event coordinators as necessary to fulfill staffing and operational functions
  • When required by law or to comply with legal obligations, protect rights, or ensure safety

Mobile information and SMS opt-in consent data will not be shared with any third parties or affiliates under any circumstances.

How Long Do We Keep Your Information?

We retain your information only as long as necessary to provide USAEMS services and fulfill the purposes described in this policy. When your account is no longer active or required, we will remove or depersonalize your data unless retention is required by law.

How Do We Protect Your Information?

We implement security measures including SSL encryption and restricted access controls. No system is completely secure, and while we take reasonable precautions, we cannot guarantee absolute security.

Can I Update or Correct My Information?

Registered users may update their contact information by logging in and editing their account profile. For account deletion or data removal requests, please contact your administrator or reach out to us directly.

Children's Privacy

USAEMS is intended for use by adults employed or contracted to work arena events. We do not knowingly collect personal information from children under the age of 13. If you believe a minor has submitted information to our system, please contact us and we will remove it promptly.

Cookies

USAEMS uses session cookies to maintain your login state while using the platform. These cookies are essential for system operation and do not track activity outside of usaems.net.

California Residents (CCPA)

California residents have the following rights regarding their personal information:

  • Right to Know and Access the personal information we hold about you
  • Right to Delete your personal information
  • Right to Opt-Out of the sale of your information (note: USAEMS does not sell user data)
  • Right to Equal Service without discrimination for exercising your privacy rights

Requests will be responded to within 30 days.

Changes To Our Privacy Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the Service after changes constitutes acceptance of the updated policy.

Governing Law

This Privacy Policy is governed by the laws of the State of Texas, United States.

Contact Us

If you have questions about this Privacy Policy or wish to make a data request, please contact us through the USAEMS platform or reach out to your arena administrator.